NSCA Return Policy

Contact the NSCA Products Department to discuss your return. Returns will not be processed without preauthorization.

 800-815-6826, ext. 149 

• Textbooks are not returnable if unwrapped.
• Sealed books and bundles are not returnable if unwrapped.
• Components of bundles cannot be returned individually.
• A new key code must be purchased if the one included is misplaced.
• Digital Items cannot be returned, refunded, or transferred.  This includes exam prep material, quizzes, videos, etc.
• Exchanges of physical items are processed as a return/refund and a new purchase. This allows us to waive shipping, match any special pricing, and expedite your request.
• Clearance items – All sales are final, no returns or exchanges.
• Products must be returned in their original condition, including all paperwork, parts, and accessories with tags attached and shrink-wrap intact or it will not be accepted for a return.
• The NSCA reserves the right to refuse damaged merchandise.
• FedEx is the preferred method of return, but any company may be utilized. Tracking and insurance are strongly recommended.
• The purchaser is responsible for all return shipping charges and approved refunds will not include shipping fees already incurred.
• Please include a copy of your packing slip and note the reason for return.
• A 20% restocking fee will be charged will be applied for items returned in less than perfect condition, including open shrink-wrap.

DAMAGED, DEFECTIVE OR MISSING ITEMS

• If a customer discovers a missing, damaged or defective item, they must contact the NSCA Products Department within 10 days of delivery.
• The customer must supply their order, item and tracking numbers.
• The Products Department will make every reasonable effort to replace the item in a timely manner. Refunds will not be given. The NSCA will cover shipping charges if there was damage to the item due to shipping.